Complaints Procedure

We are authorised and regulated by the Financial Conduct Authority, Firm Reference Number 714064

We take all complaints seriously. We undertake to provide the highest standards of service, whilst acting responsibly at all times. If however, in the unlikely event that you do have a complaint regarding the service we provide on your account, please let us know in person, in writing, by phone, email or text message and we will seek to resolve your complaint promptly.

If you are not satisfied with our response you may wish to take your complaint to the Financial Ombudsman Service. In order to contact the Financial Ombudsman Service, you should write to them at Exchange Tower, London, E14 9SR Telephone: 0800 023 4567 Email: complaint.info@financial-ombudsman.org.uk Website: www.financial-ombudsman.org.uk